Report: Forrester TEI for CSM
To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...
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Published: Dec 20, 2022
Published: Feb 24, 2023
Two-Factor Authentication Evaluation Guide
In this guide, you will learn how to evaluate a solution based on:
Security Impact - Does the solution reduce risks, and can it provide visibility...
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Published: Dec 20, 2022
Deliver resilient technology service operations that delight employees.
When IT is held back by silos, progress grinds to a halt. Between expensive legacy systems that don’t offer much visibility and your IT teams spending...
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Published: Dec 20, 2022
Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation
Many businesses start their digital transformation journey by making changes to just one or two departments or teams, in a siloed way. But the real magic...
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Published: Dec 21, 2022
Strengthening Your Security Program with Mimecast’s Integrations and Open API
We face a new digital risk reality. The pandemic accelerated digital transformation projects for organizations around the world and also led cybercriminals...
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Published: Mar 17, 2023
Architecting Your Multi-Cloud Environment
Businesses are developing new software and modernizing existing applications to support their digital transformation initiatives. Architecting a cloud...
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Published: Feb 09, 2023
Modernize application delivery with cloud services
The pace of digital transformation is accelerating as businesses adapt to changing customer expectations. Today’s organizations are under pressure...
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Published: Dec 20, 2022
The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences
Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to...
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Published: Dec 20, 2022
The Book of Knowledge - HA&LC
Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That’s because a feature-rich, low-code...
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Published: Dec 20, 2022
Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work gets done—across your entire enterprise. Get...
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Published: Jan 09, 2023
3 Keys to Successful AI and ML: Democratized, operationalized, responsible AI and ML outcomes
How to succeed with artificial intelligence and machine learning
A growing number of companies, from emerging startups to established enterprises,...
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Published: Mar 22, 2023
Capturing Your Share of Financial Services Customers in the Digital Age
A new and significant market demographic is emerging for financial services providers—Gen-Z and younger millennials. Converting these prospects to...
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Published: Jan 27, 2023
The Definitive Guide – Replace Google Analytics
This guide gives you the breakdown on warehouse-first analytics, why it’s the trustworthy, efficient, and scalable solution over Google Analytics,...
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Published: Nov 11, 2022
What is usage data and how do businesses use it?
What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage data for business systems so challenging?
The...
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