Service Providers | IT Corporate

Published: Feb 09, 2023

Modernize application delivery with cloud services

The pace of digital transformation is accelerating as businesses adapt to changing customer expectations. Today’s organizations are under pressure...

Published: Jan 11, 2023

4 ways data can revolutionise your supply chain - How finance and operations are benefiting from a new era of connectivity

Businesses can be overwhelmed by data. The challenge is establishing the connectivity and analytics to make it valuable. And if that’s possible,...

Published: Dec 20, 2022

Customer Experience: Best practices for connecting customer service resources

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...

Published: Feb 17, 2023

Cloud Data Security 2023 Report by ESG, a division of TechTarget

"…More than half (59%) of respondents believe that more than 30% of their organization’s sensitive data residing in IaaS and PaaS environments...

Published: Dec 20, 2022

Deliver resilient technology service operations that delight employees.

When IT is held back by silos, progress grinds to a halt. Between expensive legacy systems that don’t offer much visibility and your IT teams spending...

Published: Dec 20, 2022

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

Many businesses start their digital transformation journey by making changes to just one or two departments or teams, in a siloed way. But the real magic...

Published: Dec 20, 2022

Report: Forrester TEI for CSM

To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...

Published: Jan 09, 2023

3 Keys to Successful AI and ML: Democratized, operationalized, responsible AI and ML outcomes

How to succeed with artificial intelligence and machine learning A growing number of companies, from emerging startups to established enterprises,...

Published: Dec 20, 2022

Automation for Service Operations

As speed is vital in creating and taking opportunities, you can get ahead by automating the way work gets done—across your entire enterprise. Get...

Published: Nov 11, 2022

What is usage data and how do businesses use it?

What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage data for business systems so challenging? The...

Published: Dec 20, 2022

The Book of Knowledge - HA&LC

Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That’s because a feature-rich, low-code...

Published: Mar 17, 2023

Architecting Your Multi-Cloud Environment

Businesses are developing new software and modernizing existing applications to support their digital transformation initiatives. Architecting a cloud...

Published: Dec 20, 2022

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to...

Published: Jan 27, 2023

The Definitive Guide – Replace Google Analytics

This guide gives you the breakdown on warehouse-first analytics, why it’s the trustworthy, efficient, and scalable solution over Google Analytics,...

Telecommunications / Service Providers

Modernize application delivery with cloud services

4 ways data can revolutionise your supply chain - How finance and operations are benefiting from a new era of connectivity

Customer Experience: Best practices for connecting customer service resources

Cloud Data Security 2023 Report by ESG, a division of TechTarget

Deliver resilient technology service operations that delight employees.

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

Report: Forrester TEI for CSM

3 Keys to Successful AI and ML: Democratized, operationalized, responsible AI and ML outcomes

Automation for Service Operations

What is usage data and how do businesses use it?

The Book of Knowledge - HA&LC

Architecting Your Multi-Cloud Environment

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

The Definitive Guide – Replace Google Analytics

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