Voice & Data Integration

Published: Dec 20, 2022

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to...

Published: Dec 20, 2022

Customer Experience: Best practices for connecting customer service resources

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...

Published: Nov 11, 2022

What is usage data and how do businesses use it?

What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage data for business systems so challenging? The...

Published: Dec 20, 2022

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

Many businesses start their digital transformation journey by making changes to just one or two departments or teams, in a siloed way. But the real magic...

Published: Feb 24, 2023

Two-Factor Authentication Evaluation Guide

In this guide, you will learn how to evaluate a solution based on: Security Impact - Does the solution reduce risks, and can it provide visibility...

Published: Feb 13, 2023

Raising the Bar for Web Application and API Security Solutions

Securing the web applications and APIs that underpin cloud architectures is a challenge for security professionals—the technology is continually...

Published: Feb 17, 2023

Cloud Data Security 2023 Report by ESG, a division of TechTarget

"…More than half (59%) of respondents believe that more than 30% of their organization’s sensitive data residing in IaaS and PaaS environments...

Published: Mar 09, 2023

Red Hat Smart Management

As enterprises move to hybrid and multicloud environments, the complexity of managing these environments has increased. Some of the key challenges customers...

Published: Feb 23, 2023

Cyber Risk Commands C-suite's Focus: The State of Email Security 2023

As companies grow more skittish over rising economic volatility and intensifying geopolitical tensions, a more conservative approach has spread to all...

Published: Dec 20, 2022

Report: Forrester TEI for CSM

To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...

Published: Dec 20, 2022

The Book of Knowledge - HA&LC

Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That’s because a feature-rich, low-code...

Published: Dec 20, 2022

The New World of Digital Workplace Services

What if you could rapidly digitise key employee processes to better engage and delight your employees, even as their expectations continue to rise? That’s...

Published: Feb 24, 2023

Retail eBook

Modern MFA For Retail’s Hybrid Workforce Modern retail organizations are moving data to the cloud while still accessing on-premises applications....

Published: Feb 13, 2023

Container Security 101: Understanding the basics of securing containers

Containers are quickly becoming an essential part of many IT development environments, but their popularity has come at the expense of securing the applications...

Network / Voice & Data Integration

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

Customer Experience: Best practices for connecting customer service resources

What is usage data and how do businesses use it?

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

Two-Factor Authentication Evaluation Guide

Raising the Bar for Web Application and API Security Solutions

Cloud Data Security 2023 Report by ESG, a division of TechTarget

Red Hat Smart Management

Cyber Risk Commands C-suite's Focus: The State of Email Security 2023

Report: Forrester TEI for CSM

The Book of Knowledge - HA&LC

The New World of Digital Workplace Services

Retail eBook

Container Security 101: Understanding the basics of securing containers

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