The Book of Knowledge - HA&LC
Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That’s because a feature-rich, low-code...
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Published: Dec 20, 2022
Published: Dec 20, 2022
Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work gets done—across your entire enterprise. Get...
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Published: Dec 20, 2022
Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation
Many businesses start their digital transformation journey by making changes to just one or two departments or teams, in a siloed way. But the real magic...
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Published: Dec 20, 2022
The New World of Digital Workplace Services
What if you could rapidly digitise key employee processes to better engage and delight your employees, even as their expectations continue to rise? That’s...
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Published: Feb 17, 2023
Cloud Data Security 2023 Report by ESG, a division of TechTarget
"…More than half (59%) of respondents believe that more than 30% of their organization’s sensitive data residing in IaaS and PaaS environments...
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Published: Dec 20, 2022
Report: Forrester TEI for CSM
To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...
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Published: Dec 20, 2022
The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term loyalty? Learn why top brands are connecting people...
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Published: Mar 09, 2023
Red Hat Satellite Helps Enterprise Organizations Optimize Infrastructure with Automation Tools
Digital applications and digital transformation are driving IT infrastructure and operations teams to deliver business-critical services for customers...
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Published: Feb 09, 2023
Empowering Developers Through Cloud Services
The enterprise is under tremendous pressure when it comes to modern application deployment. The industry faces a shortage of developers while seeing a...
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Published: Nov 11, 2022
What is usage data and how do businesses use it?
What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage data for business systems so challenging?
The...
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Published: Dec 20, 2022
Customer Experience: Best practices for connecting customer service resources
Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...
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Published: Dec 20, 2022
The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences
Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to...
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Published: Feb 23, 2023
Cyber Risk Commands C-suite's Focus: The State of Email Security 2023
As companies grow more skittish over rising economic volatility and intensifying geopolitical tensions, a more conservative approach has spread to all...
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Published: Mar 09, 2023
Red Hat Smart Management
As enterprises move to hybrid and multicloud environments, the complexity of managing these environments has increased. Some of the key challenges customers...
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