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The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions

Published by RingCentral

99% of UK contact centres and 94% of US contact centers report that they will carry on with some remote working throughout 2022, usually through a hybrid office / home working model. 

Remote working has advantages and disadvantages for both agents and businesses. The hybrid model promises the best of both worlds, but what needs to be done to balance performance, morale, cost and quality?

 

“The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions” investigates: 

  • The current and future use of remote working
  • Managing quality, cost and performance in a remote / hybrid model
  • Keeping data, devices and payments secure
  • Motivating and managing the remote workforce
  • Coaching, quality assurance and workforce management
  • Solutions for common problems with remote / hybrid working.

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