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Microsoft Teams & Telephony

Published by RingCentral

Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher levels of reliability. In fact, almost 88% of those using Microsoft Teams for messaging and meetings, with a separate UCaaS provider for calling, plan to maintain those calling services.


Those responsible for Microsoft Teams planning and operations should evaluate the benefits of integrating UCaaS with their Teams app. Alternatively, organizations can implement a hybrid environment leveraging integrated UCaaS provider capabilities into Teams, as well as Direct Routing from their UCaaS provider to support those only using the Teams app for calling.
Based on Metrigy’s data gathered from 396 end-user organizations in North America, Europe, Asia and Australia, we found:

  • A clear preference for maintaining separate UCaaS provider for calling even when using Microsoft Teams for messaging and video
  • Significant potential benefits when using a separate UCaaS provider, including lower costs, greater reliability, and access to broader calling and contact center features
  • For organizations committed to using Teams Phone System, an opportunity to achieveadditional benefits by using Direct Routing from their UCaaS provider for PSTN connectivity.

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Related Categories Applications, CRM, Service Management, CRM, ERP, Service Providers, Collaboration, Cloud, Digital transformation, Analytics, Artificial Intelligence, Connectivity, Microsoft Teams

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