Service Experience: The Next Value Driver for Global Business Services – A Getting Started Guide

Published by ServiceNow

Ten years or so ago, enterprises with shared services models—the consolidation of a single function’s business processes into one operation globally—took the next step: consolidating and integrating several function’s processes under one operating umbrella or into a global business services model (GBS). The benefits of a GBS model have been obvious: further reduce cost, leverage technology, and, most importantly, integrate processes, regardless of which function they belong to, end-to-end. GBS has been a good news story for so many global enterprises; in addition to efficiency, the model has transformed corporate ways of working.

Learn how a growing number of GBS organizations are at the vanguard, learning how to create an imperative for investment in experience, no matter the function or process. Download this white paper as Deborah Kops leans in to help leaders figure out how to harness their corporate contexts to make the case for service delivery transformation.

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