As professional athletes will tell you, achieving success starts with smart strategies that erase roadblocks to winning. Training, nutrition—even sleep schedules—are carefully planned, managed, and optimized to give athletes their best possible chance of winning. Your business and its assets are no different....
Published: Apr 13, 2022
Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer and employee experience by increasing satisfaction, improving service processes, and increasing the efficiency and effectiveness of issue resolution.
Published: Apr 13, 2022
Why Pentesting Needs to Evolve.
Antiquated legacy penetration testing methods fail to catch all the critical vulnerabilities that exist within a company’s environment, which puts organizations at risk. Security teams are moving away from traditional pen testing methods to more innovative and continuous solutions....
Published: Apr 07, 2022
Learn how organizations can use agile financial systems to facilitate subscription growth by supporting new business models and reacting quickly to new opportunities.
Published: Apr 20, 2022
Digital Transformation changes expectations: better service, faster delivery, with less cost. Businesses must transform to stay relevant, and data holds the answers.
Many modern enterprises struggle to achieve their digital transformation goals because their data and applications are disconnected. Islands of infrastructure...
Published: Feb 08, 2022
How can service organizations and discreet manufacturing unearth new revenue streams, and ensure post-sales experience quality? The answer is in the aftermarket.
Discover the five top questions to consider for evolving your experience, and the data and insights you need to drive differentiation and value in this new...
Published: Apr 13, 2022
Responding to security incidents and vulnerabilities is an ongoing process, and you know that reacting too slowly to a critical incident can have drastic consequences. When teams are frequently understaffed, yet overwhelmed by alerts, automation along with orchestration can provide enormous benefit by making these teams...
Published: Apr 13, 2022
Did you know that approximately 300 billion emails are sent every day and that about half of all email traffic is considered spam? Sending your customers information that they don’t want or can’t use isn’t the way to build a meaningful relationship. Customers won’t waste their time with companies...
Published: Feb 08, 2022
This MIT Sloan Management Review Executive Guide covers why culture is the greatest barrier to success, how actioned analytics drive new customer value, and how your organization can build analytics agility to accelerate business impact.
Published: May 09, 2022
Digital business depends on scalable and resilient digital infrastructure, modern data-intensive applications, and autonomous service operations. Self-driving and self-healing service operations represent a new generation of highly automated and business-driven change and incident management, asset optimization, and support...
Published: Apr 13, 2022
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also...
Published: Apr 25, 2022
APIs are a contract between the service provider and service consumer. When any application uses an API, it needs to conform to an agreed-upon standard, with implicitly set expectations. What happens behind the scenes is of no concern to the consumer, enabling the service provider to use whatever means necessary to deliver...
Published: May 23, 2022
Made up of a diverse team of thinkers, dreamers, and makers, LEO A DALY looks to transform the human experience by designing and creating places that truly matter. The firm’s work is as diverse as its globally distributed talent, ranging from air traffic control towers to redesigned office workplaces,...
Published: May 13, 2022
This eBook covers the benefits of becoming data-driven and the three stages that will get you there. Organizations that are data-driven are reinventing themselves and leading transformation in their specific industries. For organizations to reinvent themselves, they need to be able to quickly get to the truth,...
Published: May 09, 2022
